Email is the only channel and it comes to me, not a ticket system. I answer anything that is not automated marketing, usually within a couple of days.
The most useful things you can send: a bonus figure or payment method on this site that has gone out of date, or a report of an operator here delaying or refusing your withdrawal. Reader reports are the only way I learn how a site behaves in month nine rather than in week one, and a pattern of them is what gets a casino removed from the ranking. Questions about what a specific clause actually means are welcome too — if I have tested the site, I can usually tell you.
I do not run any casino and I hold no player accounts, so I cannot see your balance, release a bonus, speed up a withdrawal, close an account or take up a dispute for you. For a licensed Ontario operator, the Alcohol and Gaming Commission of Ontario is the body with real authority. For an offshore site, go through the operator's own complaints process first and then to whichever authority issued its licence.
I also will not give you tips, systems or predictions, because none of them work and pretending otherwise would make this site part of the problem. If gambling has stopped being entertainment, please use the help listed on the responsible gambling page instead of writing to me.